Welcome to the Client Services Web Page. Client Services consists of the Dispatchers
you reach when you call our 800 number and Client Account Representatives that will
help you with everything from booklet orders to billing questions. Client Account
Services is available to assist you between the hours of 8:30 a.m. - 5:30 p.m. EST.
You may contact us by phone at
or by creating an Incident Online.
Client Account Services Improves Call-In Menu Option
When you call us during business hours with general product or service related questions,
select option six on our message menu to be directed to one of our dispatchers.
The dispatcher will take your information - determine who you need - log the Incident
into our system so the next available service representative can handle your call
- provide you with a reference number - and, let you choose to receive your response
by phone or by e-mail.
Once your call is in, you can check the status of your incident Online via WebFirst,
anytime. And remember, you can still initiate your incidents via WebFirst - giving
you direct access to our inquiries tracking system, and ensuring your questions
are received exactly as you type them. Simply log on to Online Support from our
Web site, click on Enter New Incident, complete a short form including your detailed
question, and hit the Submit Incident button.
Our goal is to answer your questions quickly and accurately using proven tracking
methods and call system technology, but without sacrificing the personal touch -
even during our busy times. Our hope is that Select 6 will meet this goal
as practically as possible by giving you access to a team of dispatchers instead
of one particular client services extension.