Individual Login Frequently Asked Questions
Do I need to set up a new individual username and password to have access to support?
Yes. If you enter your company's customer ID and password to access the support area of our Web site , you will be directed to enter or create your individual username and password.
Why should I set up a new individual username and password?
With your individual login you can:
  • Access and update your company and individual profile
  • View your current Relius software product(s) & license key codes
    (Add-on modules and number of licensed users not listed)
  • Register for training courses with less data entry effort
  • Subscribe to receive technical updates and news
  • Access links to support
Can I change my username and password?
Yes. Using your current username and password, log in and then select the "change username" and/or "change password" links on the "My profile" page. The new information will be sent to you via e-mail.
What if I forget my username and password?
Select the "forgot password" and/or "forgot username" links on the "Relius user login" page. The information will be sent to you via e-mail.
If I have problems with the login process, who do I contact for assistance?
Visit and create an incident using WebFirst or call Client Account Services at 800-326-7235, option 6.
If I had previously set up an individual username and password for training, can I use it?
Yes, you can continue to use it.