Enhancements to Subscriptions, Web site and Phone System

We would like to make you aware of enhancements to our subscriptions, Web site and customer support options.

  1. Product E-mail Subscriptions
    Make sure that you are subscribed to the appropriate Relius product newsletters / alerts for information on releases, fixes and updates. To sign-up for these e-mails, you must first login with your Individual Username and Password.

    NOTE: In order to receive these messages, please allow e-mails from
    relius.education@sungard.com and Webdbadmin.relius@sungard.com.
     
  2. Individual Username and Password
    An individual username and password is now required in order to enter our support Web pages, manage your incidents and to subscribe. Follow these instructions to create your individual username and password:
  3. New Phone Option
    We have enhanced our phone system to provide you with an option to enter your incident number and 6-digit account number. Once entered, you will be directly connected to the representative assigned to your request. If the representative is unavailable, you will be prompted to either leave a message or be connected with a dispatcher who will appropriately change the status of your incident to notify the support representative to contact you.
     
  4. Service / Support Incidents (Online Support / WebFirst)
    We have enhanced the interface to:
    • Query status of all incidents submitted by any members of your staff
    • Copy query results and export to a file
    • View existing incidents and the history of each incident
    • View your company’s account information and licensed product modules
    • Print incident details
    • Service / Support Incidents Help Guide   Get Adobe Acrobat Reader!

          NOTE: WebFirst - Relius Online Support requires Java functionality to operate properly. If you are unsure as to whether your system is java-enabled, simply visit www.java.com and your system will automatically be updated. Once the update is completed, Internet Explorer users will be prompted with a security warning. Users of other browsers will need to restart their browser.

If you have any questions, please call Client Account Services at 800-326-7235, option 6.